FREQUENTLY ASKED QUESTIONS
It is always our effort to make our client and partner experiences with us as simple and straightforward as possible. Below is a selection of questions we are frequently asked, which we respectfully encourage you to review prior to contacting our offices with any enquiries. If there are any additions to this section that you feel would be helpful, please do not hesitate to reach out to us.
Where do sessions take place?
If you have booked a session to take place online (virtually), you will receive a receipt/invoice and confirmation to the e-mail address you used to book. This e-mail will also contain a link to our secure virtual conferencing waiting room. Please use that link to enter the waiting room prior to your appointment.
If you have booked a session to take place in-person, it will occur at Suite 107 located on the first floor of 645 Fort Street (the Yarrow Building) in Downtown Victoria across from The Bay Centre outdoor water fountain. Directions can be found by visiting the Contact page.
If your session is taking place online (virtually), please ensure you have reviewed our Technology Terms of Use & Consent, and our Privacy Policy prior to your session, and that you have a good internet connection or reliable cell service. A link to these documents is available on the Resources page and at the bottom of each page on this website.
Can I use my benefits from work to pay for services?
Absolutely. Regardless of whether you have booked your session to occur online (virtually) or in-person, you will receive a receipt/invoice and confirmation to the e-mail address you used to book. This documentation contains the information most benefits/insurance providers require such as the service provider’s registration number, the date, time, and length of the session(s), the physical office address, and the amount paid including tax. This can be used to seek reimbursement from your provider.
Please note that we do not offer direct billing to extended benefit/insurance providers due to the restrictions and limitations they put on service providers.
Do you offer payment arrangements or sliding scale rates?
All sessions must be paid for in full at time of booking. The Coastality team is comprised of highly-trained and experienced service providers and as such the fees are non-negotiable and we do not offer payment arrangements.
If you are experiencing financial hardship, there are resources available Provincially and Federally that may be able to assist. More information can be found on the Resources page.
Do you offer services for children?
We offer services for all individuals, families, and groups, and can accommodate children as young as four (4) years old. In special circumstances we may be able to offer preliminary service to children younger than four (4).
When booking an appointment, please include in your notes whether there are any special circumstances that should be considered such as learning disabilities or other conditions even in the absence of a formal diagnosis.
Do you help with family law matters including custody and access?
Coastality does not offer family law services. For more in-depth services such as family reunification, custody and access, reporting on the views of the child(ren), and any court-ordered or high-conflict matters please contact Leanne Toews directly through her Family Law Services division at www.leannetoews.com.
Can I have my sessions at my home or workplace?
We do not travel to client’s homes or places of business to provide service, however, we are pleased to assist businesses and organizations with customized employee and family assistance plans (EFAP).
If your business or organization is interested in discussing pricing and service models, please contact our office directly.
Do you offer supervision or parent coordination services?
Coastality does not offer parent supervision or parent coordination services. For more in-depth services such as family reunification, custody and access, reporting on the views of the child(ren), and any court-ordered or high-conflict matters please contact Leanne Toews directly through her Family Law Services division at www.leannetoews.com.
What do you do with my personal information, and will it be confidential?
Your privacy and protecting your information is important to us. Please take the time to review our Privacy Policy, Terms & Conditions, and Technology Terms of Use & Consent documents for more information on how we receive, collect, use, and store your personal information. A link to these documents is available on the Resources page and at the bottom of each page on this website.
Why do you record virtual sessions, and what do you do with the recording?
Your privacy and protecting your information is important to us. Please take the time to review our Privacy Policy, Terms & Conditions, and Technology Terms of Use & Consent documents for more information on how we receive, collect, use, and store your personal information. A link to these documents is available on the Resources page and at the bottom of each page on this website.
The Coastality team acknowledges that we operate primarily on the unceded Coast Salish Territory of the Lekwungen and W̱SÁNEĆ nations, and that the areas it additionally serves across British Columbia possess a complex history for which we have the utmost respect, appreciation, and gratitude.
The regulatory body for general counselling services in British Columbia is the British Columbia Association of Clinical Counsellors (BCACC). Please visit each professional’s profile to find out more about their particular registration body, as each may differ. For Registered Clinical Counsellors, please visit the BCACC website by clicking on their name above to learn more about what they do and what services and options may be available to you.